Safe Gaming Commitment

Haybaji Responsible Gaming — Keep the Fun, Lose the Risk

Gaming is about fun, entertainment, and excitement — not financial pressure or mental stress. Haybaji believes every member has the right to play responsibly. Our tools, guidelines, and support systems are here to help you stay in control at all times.

Age Verification Is Mandatory Benefits of Setting Limits 24/7 Support Self-Exclusion Options

1. Introduction — What Is Responsible Gaming?

Responsible gaming at Haybaji means enjoying gaming while always staying in control. Gaming should be an entertaining part of your life — not something that comes at the cost of family relationships, financial stability, or mental well-being.

Online gaming is growing fast in Bangladesh, with millions of people enjoying casino games, slots, and Sports Betting every day. But for some, what starts as fun can develop into dependency — and it's important to acknowledge that. haybaji wants every member to play mindfully and access the right support when needed.

Responsible gaming means sticking to a budget, setting time limits, accepting losses, and stopping when you feel you need to. haybaji is committed to supporting you every step of the way.

Keep in Mind: Having a gaming problem is not a sign of weakness. It is a health issue that can be resolved with the right support. Asking for help takes courage.

Haybaji's responsible gaming policy is built to international standards. We regularly update our systems to ensure every member receives the highest level of protection.

2. Our Core Principles

Haybaji's responsible gaming policy rests on several core pillars. These are not just principles on paper — they are actively applied in practice:

  • Transparency: We clearly inform members about the risks of gaming. Nothing is hidden.
  • Member Control: Each member can personally manage their deposit limits, session duration, and wager amounts.
  • Proactive Protection: Haybaji proactively reaches out to members when unusual behaviour is detected.
  • Age Limit: Use of the platform by anyone under 18 is strictly prohibited and rigorously enforced.
  • Accessibility of Support: Support is available anytime — via chat, email, or phone.
  • Ethical Advertising: Haybaji does not advertise to minors or vulnerable groups.
Haybaji believes that enjoyable gaming and responsible behaviour are not opposites — they complement each other.

3. Signs of Problem Gaming

Gaming problems develop gradually — not overnight. If you notice the following signs, stay alert and seek help if needed:

Type of Sign What to Look For Level
Financial Signs Chasing losses with bigger bets, inability to pay bills, borrowing money to play Severe
Behavioural Signs Unable to stop gaming, repeatedly breaking limits, playing in secret Severe
Psychological Signs Restlessness, anxiety, or depression when not playing; preoccupation with thoughts of gambling Moderate
Social Signs Withdrawing from family and friends; neglecting work or studies Moderate
Physical Signs Poor sleep, irregular eating, fatigue Moderate
Warning: If you notice even one of the signs above, take a moment to pause and reflect. If two or more apply to you, please reach out to us or seek professional help.

4. Self-Assessment

Ask yourself the following questions honestly — these are just for you:

1

Have you spent more than your planned budget and made another deposit thinking "just this one last time"?

2

After a loss, have you tried placing larger bets to win back what you lost?

3

Have you lied to family or friends about your gaming, or hidden it from them?

4

Have you returned to gaming repeatedly even after deciding to stop?

5

Do you feel irritable, restless, or unable to concentrate when you are not gaming?

6

Has gaming caused problems with your work, studies, or relationships?

If More Than 2 Questions Are Answered "Yes" — don't wait; reach out to our support team now. Activate self-exclusion if needed. You are not alone.

5. Set Limits — Stay in Control

Haybaji gives every member the ability to set their own gaming limits. It is one of the most effective tools for responsible play. Once a limit is set, the system enforces it automatically:

1
Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Increasing this limit requires a 7-day waiting period — so impulsive overspending is never an option.

2
Loss Limit

Your session will automatically end once you reach a set loss amount. Enabling this helps protect you from the "just a little more and I'll recover" mindset.

3
Session Time Limit

Set a duration for each gaming session — anywhere from 30 minutes to 4 hours. A mandatory break will be required once the time is up.

4
Wager Limit

Cap the total amount you wager over a set period. This reduces the risk of placing large bets and losing everything quickly.

5
Cooling-Off Period

Take a temporary break — from 1 day up to 6 weeks. You will not be able to log in during this period, but your account will remain active.

How to Set It Up: Account Settings → Responsible Gaming → Set Limits. Reducing a limit takes effect immediately; increasing a limit takes effect after 7 days.

6. Self-Exclusion

Self-exclusion is the strongest responsible gaming protection available. If you feel you need a longer break from gaming, use the self-exclusion feature.

  • Short-Term (1–6 Months): Your account is fully locked for a set period. During this time, logging in, making deposits, or playing games is not possible.
  • Long-Term (6 Months – 5 Years): For extended breaks. After the period ends, a 7-day waiting period is required before reactivation.
  • Permanent Exclusion: You can permanently close your account at any time. A permanent self-exclusion cannot be reversed.
Important: While self-exclusion is active, we will not send you any promotional emails or notifications. We respect your decision.

To activate self-exclusion, type "I want to self-exclude" in the support chat or send us an email. We will complete the process within 24 hours.

7. Protection of Minors

Haybaji strictly prohibits anyone under 18 from using the platform. We have put multiple measures in place to keep minors away from gaming:

  • Age verification is mandatory at registration — KYC must be completed using a National ID card or passport.
  • Suspicious accounts are subject to additional verification.
  • If an underage account is identified, it is immediately suspended and the balance is refunded.
  • Parents can use parental control software on their child's devices.
Advice for Parents: If you suspect your child is using Haybaji, contact our support team immediately. We will act quickly.

8. Support & Contact

You do not have to face a gaming problem alone. Haybaji and our partner organisations are always ready to help:

  • Haybaji Live Chat: Available 24/7 — click the chat icon at the bottom right of the platform.
  • Email Support: [email protected] — typically replied to within 24 hours.
  • National Mental Health Helpline: Kaan Pete Roi — 01779-554391 (Bangladesh).
  • Confidential Counselling: Speak with our trained counsellor team — completely confidential.
Keep in Mind: Asking for help is not a weakness — it takes courage. Whenever you're ready, we're here.

9. Frequently Asked Questions

Decreasing a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period. This rule prevents overspending in the heat of the moment. Your protection is our priority.

No, your balance remains safe during self-exclusion. Contact our support team when the exclusion period ends or if you wish to withdraw. No funds will be deducted.

Not directly. However, if a family member reaches out to our support team, we can investigate and take the necessary steps. We work with families to protect the member's best interests.

A Cooling-Off period is a short-term break (1 day to 6 weeks) during which your account is temporarily locked. Self-Exclusion is longer-term (1 month to permanent) and more strict — no promotional messages are sent during this period either.

Absolutely. Gaming addiction is a recognised mental health condition that can be effectively addressed through professional counselling, therapy, or support groups. Haybaji's support team can guide you to the right resources.

Yes. Our system automatically detects unusual behavior — such as sudden large deposits, extended sessions, or rapid consecutive losses. In such cases, our team reaches out directly to the member and offers support.
Haybaji's Promise

Our Tools & Features for Safe Gaming

Haybaji believes responsible gaming becomes easier when every player has the right tools at hand.

Setting Smart Limits

Set limits across three dimensions — deposits, losses, and time. The system enforces them automatically, so you do not need to keep track yourself.

Immediate Self-Exclusion

Lock your account with a single request. No complicated process — once you decide, it takes effect immediately.

Real-Time Alerts

When you approach a set limit, the system sends you an alert. These notifications help you stop in time.

Gaming History & Analytics

Track your full gaming history, deposits, and withdrawals. See for yourself where your time and money are going.

Age & Identity Verification

Every member's age and identity is verified through a strict KYC process. Minors are completely blocked from accessing the platform.

24/7 Expert Support

Our trained support team is available around the clock. Talk to us about any gaming concerns — everything is kept strictly confidential.

Our Commitment

Haybaji's Commitment to Responsible Gaming

Proven by action, not just words — haybaji is fully committed to ensuring safe gaming for every member.

Transparent Information

Full transparency is maintained regarding game rules, payout rates, and risks. Nothing is concealed.

No Targeting of Vulnerable Groups

No advertisements or offers are directed at individuals with addiction tendencies or those facing financial hardship.

Quick Actions

If problem signs are detected, the relevant member will be contacted within 24 hours.

Family Involvement

We take family concerns seriously. When contacted by a family member, we will not hesitate to take the necessary steps.

International Standards Compliance

Haybaji follows international responsible gaming standards and undergoes regular third-party audits.

Continuous Improvement

Our responsible gaming policy is regularly updated based on member feedback and the latest research.

Start Safe Gaming

Play Responsibly — haybaji Is With You Every Step of the Way

Get started today with our smart protection tools, easy limit-setting features, and 24/7 support. Let gaming be a source of fun — not stress.

Secure Platform
Smart Limits Tool
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Age Verification
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